Our Local Support Team

We are local

Our local support teams are situated in Glendenning, Sydney. Our teams offer expertise in customer service, warranty, performance parts, logistics and, research and development.

Our customer-facing teams are competent with a strong knowledge of our products with team members having more than 100 years combined experience within Hussmann.

We share a rich history and experience in the industry that continues to grow, develop, and establish trusted relationships with our customers. Our customers contact our teams as a reliable source of information for all things refrigeration.

Our team is dedicated to focusing on meeting customers’ needs by helping provide solutions to any challenges that they may face.

The main functions:

• We are responsive: We respond and communicate with all our customers within a respectful timeframe. We pride ourselves on meeting our response times on quotes, revisions, placing orders, invoicing, and general enquiries.
• We understand our customers: We make it our priority to understand and learn more about our customers’ needs to focus our expert service and experience. We continue to improve, innovate, and proactively identify solutions to provide the best outcomes for our customers.
• We are problem solvers: Our team offers intuitive problem solving, meaning, we can anticipate what is required from our customers and go the extra mile to provide solutions to situations that may arise. We provide excellent customer experience and continue to build on long-standing relationships.